1. What happens if my tenant doesn’t pay rent?

To put it simply, we have a ‘no payment, no tolerance’ policy meaning if tenants miss paying rent they are given notice to vacate.
That said, it very rarely comes to this for a number of important reasons:
Coast 2 Vines Real Estate has a thorough screening process of new tenants that has been refined over time to a fine science. This ensures only the very best tenants receive our approval, and therefore very few problems arise.
We pride ourselves on excellent and open communication with tenants. This ensures that we can often pre-empt potential red flags before they arise and find a solution before things become a problem.
We have a very comprehensive follow-up and reminder system to reduce arrears as much as possible including phone, SMS, email and letter based reminders depending on the tenant’s preferences.

2. What is the bond money used for?
Bond is equivalent of a mini insurance policy against your property and can be used to cover any damages, cleaning, outstanding rent and/or water accounts at the end of the tenancy.
Generally speaking, tenants must pay the equivalent of four weeks’ rent for rent under $250 and 6 weeks rent for rent over $250 as a bond when they move in. Our bonds, as is dictated by law, are held with Consumer & Business Services.

3. Can I come to routine inspections?
Yes! You’re more than welcome to accompany us on inspections although we find that most landlords are happy to leave the hard work to us – that’s what we’re here for after all.
Inspections are carried out every 90 days or when a tenant vacates.
We follow a detailed condition checklist. Once completed, we then write a full report, a schedule of recommended routine maintenance and take some photographs for reference. These detailed reports are then emailed to you.
When it’s time for a tenant to move on, we will inspect the property and ensure they leave the property spick and span and in its original condition (fair wear and tear excepted). We also advise you immediately of any maintenance or renovation work that may be required.

4. Do you recommend landlord insurance?
“Don’t learn safety by accident!”
Whilst we would love to say there is never a problem, when your trusting such an important asset to others, no matter how well screened, sometimes they can let you down.
Landlord insurance is way of protecting your biggest asset in these rare instances. It gives you additional peace of mind that if things really go pear shaped, you’ll be protected no matter what.
Coast 2 Vines Real Estate are authorised representatives for Terri Scheer Insurance and we can provide you with further information on choosing a policy that best suits your needs. For more information call us on 0402 443 536, or email [email protected]

5. Can I choose who rents my property?
Yes! When renting out your property, our specialised team will put together a short list of applicants that meet our strict criteria.
We will also ensure that we meet theirs.  That your property is in the right location, close to features important to them such as schools and family. By having happy tenants that love the way we work and the area they live, we can ensure their rental experience will be an enjoyable one, and in turn, your property will be in caring hands.
To meet our criteria, tenants will go through the following checks:
A thorough identification check;
Verification from their current/former landlords/agents;
Verification of their employment;
Verification that they can afford the rent and all other monies payable under the tenancy agreement.
Unless you’re happy for us to choose your property’s perfect partner, all tenancy applicants – once interviewed and reference checked by us – will be presented to you for final approval.

6. Can I sell my investment property with a tenant in it?
Yes! It is no problem to sell your property while rented and we have helped many investors do just that. Contact Coast 2 Vines Real Estate For information on how we can help you sell your property, call us on 0402 443 536 or email [email protected]

7. Do you recommend to fully-furnish our house to attract tenants?
Yes and No!  Depending on demand it can sometimes be more beneficial to rent your property unfurnished to ensure long-term tenants. What I like to offer, is that when the time comes, chat to our team and we will always advise you of the current demand of furnished properties.  If the demand is low we may recommend that the property be advertised as the option of unfurnished to ensure that the property has continual cash flow.

8. What happens if my grass and garden turns into a jungle?
As with the inside of your home remaining as per original condition, the same goes for your garden. We understand how difficult and expensive it can be to restore a garden or reseed lawn to its former glory.
At every 90 day inspection photos will be taken of the outside area, and if is not up to standard we will work with the tenant to bring up to standard ASAP along with issuing breach notices if required. This will escalate to termination and court eviction if required, at your discretion of course.

9. I’ve found another real estate agent with lower fees. Why should I stick with Coast 2 Vines Real Estate?
The field of property management has become very competitive in recent years.  There are lots of real estate agents adding ‘property management’ onto their standard buying and selling of homes. Often these companies will charge lower fees because their core focus is on the income they make from sales commissions.  Specialised property management like that of which Coast 2 Vines Real Estate offers, is vastly different.  Our team is primarily focused on property management and has experience helping landlords maximise return.  Our core focus is ensuring our clients like you are 100% happy and earning maximum return along with nurturing tenants to ensure long term relationships and gold class property care.